Agent memory patterns — CCA-F Exam Prep

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MYSTERYA customer service chat window. The customer has explained their problem three times. Each time the agent responds with 'Hello! How can I help you today?' The customer's messages get progressively angrier. The agent smiles obliviously each time.

'I already told you this. Twice.' Customers were explaining their problem three times per conversation.

A company deployed a Claude-powered support agent. First message: brilliant. Second message: it forgot the first. Third message: it started over completely. The agent was smart, helpful, and had the memory of a goldfish.