Cost optimization — CCA-F Exam Prep
L2.34|Cost optimization
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Priya's AI bill was $22,000 a month. She cut it to $4,800 without losing a single point of quality.
Her customer service agent used Claude Opus for everything. 'What are your business hours?' -- Opus. 'Process this refund' -- Opus. 'Summarize this complaint' -- Opus. Every request, the most powerful and most expensive model.
She analyzed the requests. 60% were simple FAQ-type questions. 30% were moderate complexity. Only 10% needed Opus-level reasoning. She routed accordingly: Haiku for simple, Sonnet for moderate, Opus for complex. Added prompt caching. Batched the nightly reports.
Same product. Same quality. 78% less cost. She just stopped using a sledgehammer to hang picture frames.
