Domain 2 trap answers — CCA-F Exam Prep

A junior developer designed 20 tools for a customer service agent. The agent picked the wrong tool 40% of the time.

'Customer wants to change their address' -- is that update_shipping_info or update_order? 'Customer wants to add an item' -- add_order_item or update_order? Every extra tool is another decision the agent can get wrong. The team replaced 20 tools with 5 and error rates dropped to near zero.