Graceful degradation — CCA-F Exam Prep

L2.30✨ 0

COUNTDOWN

A production monitoring dashboard at 2:47am. Three panels cascading from yellow to red. Panel 1: 'Claude API latency: 12s (normal: 2s).' Panel 2: 'Error rate: 34% (normal: 0.1%).' Panel 3: 'Customer complaints: 847 in last hour.' A countdown timer in the corner: 'SLA breach in: 00:13:00.' Dark control room.

2:47am. The Claude API starts returning errors on 34% of requests. 847 customers are stuck.

The customer service agent has no fallback. When the API errors, customers see 'Something went wrong. Please try again.' They try again. Same error. They leave.