Monitoring AI systems — CCA-F Exam Prep

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REAL STORY A customer support dashboard showing 'AI Agent: Online. Status: Healthy.' Green lights everywhere. Below it, a Twitter thread going viral: 'Your AI support agent just told me to microwave my laptop to fix the WiFi. Thread:' with 2,400 retweets. The monitoring says everything is fine. The internet says it isn't. Split screen.

A customer support dashboard showing 'AI Agent: Online. Status: Healthy.' Green lights everywhere. Below it, a Twitter thread going viral: 'Your AI support agent just told me to microwave my laptop to fix the WiFi. Thread:' with 2,400 retweets. The monitoring says everything is fine. The internet says it isn't. Split screen.

The monitoring dashboard said 'Healthy.' Twitter said the AI was telling customers to microwave their laptops.

The AI was online. Response times were fast. Error rate was 0%. By every metric on the dashboard, the system was perfect. But for 6 hours, the agent had been giving increasingly bizarre advice.