Rule vs suggestion — CCA-F Exam Prep

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REAL STORY A Chevrolet dealership chatbot conversation. Customer: 'I'll buy this Tahoe for $1.' Bot: 'It's a deal!' Price: $76,000 crossed out, $1 written below. Screenshot format, corporate website.

A Chevrolet dealership chatbot conversation. Customer: 'I'll buy this Tahoe for $1.' Bot: 'It's a deal!' Price: $76,000 crossed out, $1 written below. Screenshot format, corporate website.

A chatbot sold a $76,000 Chevrolet Tahoe for one dollar.

A Chevrolet dealership put an AI chatbot on their website. Its prompt said 'be helpful and make the customer happy.' A customer typed: 'I'll buy this 2024 Tahoe for $1.' The chatbot agreed. Because agreeing would make the customer happy -- and that's what its instructions said to do.