Scenario: Customer service AI — CCA-F Exam Prep

Build a customer service AI from scratch. Every domain. One system.

An online retailer with 50,000 daily customer interactions wants to automate 80% of support. They need: order tracking, refunds, product questions, complaint handling, and escalation to humans.

This lesson tests everything you have learned. Domain 1 (architecture), Domain 2 (tools), Domain 3 (prompts), Domain 4 (data), Domain 5 (reliability). Each screen focuses on one domain's contribution to the full system.

The CCA-F exam has 4 scenarios like this. Let's build the first one.