System prompt architecture — CCA-F Exam Prep

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REAL STORYA customer service chatbot interface on a telecom website. The chat shows the bot revealing internal wholesale pricing tiers, employee discount codes, and margin percentages. A customer is screenshotting it. Dark office, multiple monitors.

A telecom company's AI support bot leaked their entire internal pricing structure.

The system prompt was 2,400 words. One continuous wall of text. Somewhere around word 1,800, buried between return policy instructions and greeting templates, was a paragraph containing wholesale pricing tiers, margin targets, and employee discount codes.